Uzma Bozai Returns Policy
If you are not completely satisfied with your product we will be happy to offer you a refund, exchange or replacement. This service must be requested within 7 days of delivery. Your statutory rights are not affected.
Please note that orders for personalised, bespoke or made-to-order items cannot be cancelled after the order is confirmed and payment has been taken.
Returning an item
Please follow the steps below:
1) Obtain a Returns Authorisation Number by emailing us at [email protected] within 7 days of receipt of your order. Alternatively you may call us on +44 (0) 1209 705162 Mon-Fri 9am-5pm.
2) All items must not have been worn and must be in its original condition.
3) All items must be returned, via any UK Post Office, in their original packaging using the Royal Mail Special Delivery service.
7) All returns for any particular order must be returned in one shipment. Any subsequent returns from the same order may incur additional shipping charges.
Faulty Items
Faulty items will only be accepted if the goods are delivered to the customer damaged or if there is a subsequent manufacturing fault within a period of 6 months after delivery. All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty.
We are only able to exchange faulty items for the same item subject to availability. If you wish to exchange, please advise us when requesting a Returns Authorisation Number.
Where possible items may be repaired but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees. To return a faulty item please follow the steps above.
Refunds
Refunds to you will be made within 14 days of receipt of the returned goods. All undamaged, correctly returned products will be credited to the original purchase payment source including sales taxes for all EU country shipments and including basic rate shipping charges. International customs duties and sales taxes are non-refundable for shipments outside the EU. We shall have the right to charge any costs of recovery of the goods in the event of any failure to return goods to us within the stipulated time limits, even though validly cancelled.
Uzma Bozai will not accept returns for any items that have been worn and / or had tags removed. Upon receipt of an order, if any item has been received with no tags, you must notify us (by phone or email) on the same day if you wish to return it.
Please note that we don’t accept liability for returned goods if you do not return them to us via a carrier who provides insurance and proof of delivery.
Please see the terms and conditions on our website uzmabozai.com for more information.
